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© 2017 Manfred of Sweden.
 
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Customer Service

Shipping & Delivery

Prices and specifications are subject to change without notice 

International orders are shipped with FedEx and are fully insured. 

US
 Standard: Free shipping 2-5 working days 


EU, Standard: Free shipping 2-5 working days 

Non EU 
Standard:$15, €11 – 3-7 working days

UK
 Standard: Free shipping 2-5 working days

Sweden 
Posten:  Free shipping 1-3 working days 

 http://www.fedex.com/se_english/services/terms/

Deliveries

We will endeavor to deliver all products you have ordered within the time period specified on your Shipping Confirmation e-mail.

Orders received Monday through Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday or Sunday are usually processed on Monday or by the end of business day Tuesday. All orders must be shipped to a street address. No PO box addresses allowed. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carriers attention.

Please note that the shipping rates are not inclusive of any import fees that you could be charged with when the package reaches your destination country and since duties and taxes vary by country, we are not able to supply an estimated cost. Please contact your customs office for more information. 

If you order more than one item and one or more of your items are backordered, your in-stock item/s will be shipped per our normal processing time. Your backordered item/s will be shipped separately with no additional charge when they become available. Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to us, you will be charged for shipping fees. 

manfredofsweden.com is not responsible for items damaged or lost in transit.

Privacy & Security

This privacy policy sets out how Manfred of Sweden uses and protects any information that you give Manfred of Sweden when you use this website. Manfred of Sweden is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Manfred of Sweden may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at order@mos.nu

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to MANFRED OF SWEDEN AB Fridhemstorget 22, 217 53 MALMÖ. Sweden

Returns & Replacements

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.

If you wish to exchange a product, please contact us on store.manfredofsweden.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from store.manfredofsweden.com. Goods can be returned in two different ways, both of which are described below. All return shipping costs are to be paid by the customer.

How to make a return

When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us. If you wish to send back the whole or part of the order we will refund the amount you have paid. If you paid by card, the amount will be refunded to the card that you used for payment. If you paid by invoice then the money will be refunded into your account. You will find the address for returns on the returns form. We will not refund the cost of return-shipping costs.

DAMAGED IN TRANSIT – DEFECTIVE PRODUCTS
If the product is damaged or do not correspond with how the product was presented on store.manfredofsweden.com, you have the right to enter a claim.

HOW TO ENTER A CLAIM


Please contact store.manfredofsweden.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

Ordering

Create an Account


Click the My Account icon which appears at the bottom of every page 
Click the Create an Account 
Follow the prompts to create your account.
You will receive an e-mail confirming the setting up of your account.

Your personal information is never sold to any other third party and remains completely private under the terms of our privacy policy

Item Availability

A product's availability is clearly noted on the Product Detail page as "In Stock" or "Out of Stock". Items on our site are either in stock and ready to ship or temporarily out-of-stock and available as on backorder. For more information please read the details below.

In-Stock Items


Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your "In Stock" item will be shipped once your payment is approved, the item is located in stock and the receiving address is verified.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-3 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday.

Out of Stock Items


Out of stock items can be pre-purchased / backordered in advance of their availability. An Out-of-Stock / Backordered item will receive priority processing when new stock arrives. Your order will be shipped directly to you once it is in stock. You will be notified of the status of your order as soon as it is shipped, via e-mail.

Payment, Pricing & Promotions

PAYMENT METHODS

Paypal - PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.

PRICES

Prices and specifications are subject to change without notice.
Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the Site are in Euros, Swedish Kronor, British Pounds or American Dollars depending on your destination country. All prices include applicable Swedish VAT for customers inside the European Union. Purchases made by customers outside the European Union are exempt from value added tax. 20 % of the total amount will be deducted from the total when you select your country at the checkout.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

SHIPPING METHODS


Orders are shipped by Fedex, except orders to Sweden which will be sent by Posten (Swedish postal service).

Viewing Orders

Click the Account link visible at the bottom of every page. Under Registered Customers follow the prompts to login  to your account. From the Account Information dashboard click My Orders . Click view order for more information or to track the shipment.

Updating Account Information

To change your account information, click on “my account” at the bottom of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. 

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. 

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. 

  • To subscribe or unsubscribe to the manfredofsweden newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.